Return Policy

Our Exchange Policy

Exchanging an item couldn’t be easier. If you need to exchange an item back, you have 14 days from the date you received your order to do so.

Please make sure your items are returned new, unused. Exchanges that do not meet our policy will not be accepted and will be sent back to you.

Please contact our customer care team by emailing smarthomedevicessales@hotmail.com if you have any further questions.

subject to our returns and exchange policy below.

EASY EXCHANGES

Not sure if you want to keep your item? No problem.

  • All exchanges must be received within 14 days of receipt.
  • Delivery costs are non-refundable and are the customer’s responsibility

HOW TO EXCHANGE ITEMS

STEP 1 - EMAIL CUSTOMER CARE

  • Email Customer Care as soon as you receive your item at smarthomedevicessales@hotmail.com letting us know: Your order number
  • Specifically which item(s) you want to exchange and why.
  • If the product has an issue, send us details and images as we’ll help fix this first.

STEP 2 - PACK YOUR ITEM(S)

  • We’ll send our Returns Address.
  • Pack your item carefully in the original packaging, with all tags still attached.

STEP 3 - POST BACK USING A TRACKABLE METHOD

  • Return your package using a trackable courier. The safe delivery and cost of your item(s) is your responsibility until it reaches our Returns Address.
  • Email us your post/delivery receipt so we know it’s on its way
  • All returns for exchange must be received at the Returns Address within 28 days of you receiving your item(s).

__IMPORTANT POINTS: EXCHANGES __

  • We do not accept liability for items not received to the Returns Address.

Contact Us Should you have any queries with any of the information provided on this page or are experiencing any problems in returning goods to us, please feel free to call us at:(647) 766 - 3555 (9:00am to 9:00pm Sunday - Saturday) Or send us an Email to smarthomedevices@hotmail.com Customer Satisfaction is our number #1 Priority!